Community Relations Advocate, APAC

Hong Kong | Social Media is a software publisher specializing in high performance blockchain technologies. Its first project, EOSIO, an open-source blockchain protocol designed to enable secure data transfer and high-performance decentralized applications, has received global recognition as the first performant blockchain platform, following its introduction in May 2018.

Through its affiliate, Hong Kong provides software development and consultancy services through its office in Central, Hong Kong. As scales its offices in Hong Kong and USA we are building disruptive solutions based on the latest technological innovations and trends.

We are looking for an experienced Community Manager to join our Global team in Hong Kong. The person should be experienced in using social media, and familiar with community management and have a good understanding of the social media landscape in Asian markets. You should be a ‘people person’ with the ability to moderate, manage and build conversations. Ultimately, you should be able to act as the voice of our brand and manage all Chinese and Asian community communications.

Key Responsibilities:

  • Set and implement social media campaigns to align with marketing strategies

  • Coordinate with marketing, communications and developer relations teams to ensure brand consistency and efficient project work-flow across markets and time-zones

  • Create and translate engaging text, messages and announcements for Chinese social media accounts

  • Monitor and report on feedback and online reviews and activities that involves our brand

  • Initiate conversations with the Asian community, and respond to comments and questions when appropriate

  • Liaise with Development and Product teams to stay updated on new products and features

  • Build and nurture relationships with the community, industry professionals and influencers in Asia

  • Stay up-to-date with digital technology  trends and blockchain industry updates

  • Identify possible new community channels and give insightful briefings

  • Work with third party agencies for specific platform needs and content optimization when necessary

Experience & Qualifications

  • Excellent writing and verbal communication skills in English and Chinese

  • Previous work experience in community outreach and management

  • Experience in launching community initiatives, such as hosting meetups, online meetings and webinars etc.

  • Strong knowledge in using WeChat, Weibo, Telegram and various social channels

  • Ability to identify and track relevant community metrics

  • Good understanding and experience on Social Channels and hands on experience with social media management for brands.

  • Experience with crisis management

  • Attention to detail and ability to multitask

  • Knowledge of Blockchain technology a plus.

  • Experience with 3rd party Social Media tools and vendors.

  • Be a self-starter and take initiative


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