Content creators communicate complex information clearly, concisely, and accurately. The Customer Success Content Creator for the Voice product will write, publish, and maintain help content and training materials as it relates to using the product for end users and internal…
- Work with leadership to understand acceptable user generated content policies.
- Scan user generated content for adherence to policy.
- Investigate issues regarding content that is flagged for violation of policy and resolve within agreed-upon turnaround times and standards of quality.
- Escalate issues according to policy.
- Participate in case reviews.
- Serve as an advocate for the user community.
- 2+ years of content moderation or equivalent work experience.
- Experience with high volume user generated content environments.
- Ability to resolve key cases in a prompt, timely fashion.
- Understanding of social networking and online trends.
- Strong written and verbal communication skills, including the representation of business metrics and indicators to demonstrate business and operational impact.
- Ability to communicate effectively, and develop strong relationships with stakeholders and leadership.