Customer Success Advisor

Blacksburg | Operations

We think social networking is due for a major rework. From the bot mobs, to the data tracking, to the shady algorithms behind our feeds, social media has not been a good friend to us. Block.one introduced Voice to bring alignment and transparency to social media. Customer Success Advisors, are responsible for helping users to have a positive experience with the Voice platform, advocate for users by sharing feedback with the Product Management team, and build content that enhance the knowledge base and influence the user experience. 

Responsibilities: 

  • Respond to user inquiries in a positive and professional manner, in accordance with company standards.
  • Demonstrate a clear understanding of the Voicetm platform.
  • Deliver exemplary service via email/social/chat/phone.
  • Act as an advocate for the user community.
  • Document interactions with users and follow up with users as required.
  • Work with the Product and Engineering teams to address user priorities.
  • Employ good judgment to independently evaluate situations and identify the optimum course of action.
  • Interact politely and professionally with the occasional difficult user.
  • Meet performance metrics for quality, velocity, accuracy, and responsiveness.

Competencies:

  • 3+ years working in a customer support role.
  • Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
  • Excellent written and verbal English communication skills.
  • Ability to de-escalate emotionally charged situations.
  • Ability to rapidly learn a complex and emerging technology.
  • Experience providing customer support via social media is a plus.

 

About Block.one

Block.one is the global leader in high-performance blockchain software. In 2018, it published the EOSIO software, a free, open-source protocol designed to be adapted and utilized by the developer community and companies to create a more secure and transparent back-end system. EOSIO is regarded as the fastest, most scalable, most active blockchain software in the world. It addresses the limitations of first-generation blockchain platforms while retaining the core benefits of the technology: security, accountability, and immutability. Block.one’s latest product, Voice, which aims to redefine social media by cultivating creation, sharing, discovery and promotion of content by real users. Block.one further encourages a robust blockchain ecosystem through developing and supporting projects built on EOSIO via its venture capital unit, EOS VC. For further information, please visit block.one.

About EOSIO

EOSIO is a next-generation, open-source blockchain protocol with industry-leading transaction speed and flexible utility. Released in June 2018, it has been widely recognized as the first performant blockchain platform for businesses and is currently one of the most active blockchain software platforms in the world.

About Voice

Voice is a social platform created by Block.one that aims to redefine social media by cultivating creation, sharing, discovery and promotion of content by real users. Through a self-sustaining economy of ideas and utilization of the Voice Token (where available), Voice puts control back into the hands of the users creating an opportunity for them to directly benefit from their ideas and engagement on the platform. Built on the EOSIO protocol, Voice benefits from inherent characteristics of blockchain technology: security, accountability, and immutability, to enable trusted and transparent social interactions on the application. Voice will be launched on the EOS Public Blockchain. For further information or to sign up for beta access, please visit voice.com. 

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