We are looking for an exceptional IT Support Technician to join our team in Blacksburg, VA. The IT Support Technician will join the Information Technology Team to support our rapidly growing staff. The ability to work in a fast-paced environment…
Block.one is a software publisher specializing in high-performance blockchain technologies. Its first project, EOSIO, an open-source blockchain protocol designed to enable secure data transfer and high-performance decentralized applications, has received global recognition as the first performant blockchain platform, following its introduction in May 2018.
Our EOSIO Developer Relations team has a global reach and supports developers all around the world who are in love with the latest trends in distributed technologies and with EOSIO software. We are advocates of our technology and strive to make it better through communication with our core users – developers.
As the Technical Writing Manager, you will manage a team of Technical Writers to produce and maintain industry-leading technical and support documentation for EOSIO developers. Reporting to the Head of Developer Relations, you will be representing EOSIO towards the community and the community towards the internal EOSIO developers. You will strategize and implement developer documentation strategy and will be contributing and managing content (such as tutorials, guides, reference documentation) for the EOSIO Developer Portal and other Block.one products. You will also work with a wider Developer Relations team, increasing the effectiveness of content through analytics and feedback. Through engagement with the Core development team and EOSIO Core product owner, you will be the guardian of the documentation creation and publishing processes that will result in best-in-class documentation for developers.
Amazing opportunity for those who want to be “on the wave” of the latest and coolest tech in the industry and grow with an amazing team of professionals.
Manage and maintain the EOSIO Developers Portal content and ensure positive developer experience.
Communicate Block.one products developments to internal stakeholders and external community.
Incorporate feature requests into the content roadmap.
Manage and prioritize the content backlog.
Engage with developers community, provide product feedback to internal stakeholders.
Identify content and process improvements through analytics and feedback loop.
Champion our products in person and online by presenting at conferences, workshops, blogging, videos, and other similar activities.
Demonstrated experience in Product Ownership.
MUST speak fluent and written English with good presentation and communication skills.
Experience strategizing content and writing tutorials, guides, API docs, sample apps.
Experience in teams management and work allocation.
Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen.
Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.